We are traveling from Alabama and was having issues with our Apple phone. They were able to assist us right away and resolve our issue. Many thanks!
I can't believe my experience. I'm a new Apple customer. Att told me Apple was the best. Then I bought a new phone and it stopped working right after 2 days. I went in to have it fixed or replaced. They broke it more and sent me on a wild goose chase back and forth from them and att. I'm appalled and disgusted. I always wanted an iPhone but have decided to give Samsung a try this year. Apple has lost a potential customer. Terrible service. Just terrible! Rip off
I came back later today because my phone was having trouble downloading the OS and the nicest guy fixed it for me on the spot. The store was packed but I was out of their with a fixed phone in just a few minutes.
I have an older iMac. I called this store to see if we could resolve some issues I have been having with my computer over the phone. To my surprise, I was greeted by a real human voice in just a couple of minutes. The rep that answered was super helpful. She talked me through some trouble shooting steps and, in my opinion, really spent more time than she had to. She wanted to make sure I was completely satisfied. Remarkable customer service!
I will never go to a phone store for phone issues again, Apple Store all the way! The only complaint that I have is about the apple website- I can't give customer service feedback directly to Apple about their staff!
I went in with a software issue and battery issue and the staff COULD NOT have been faster or more helpful. I walked in late yesterday with no appointment, so my battery couldn't be fixed then and there, but the girl fixed my software issue, checked to see if my battery was in stock, reserved my battery, and explained why my battery was messed up and explained the whole process of fixing it and any issues that might come up while they're trying to fix it. She puts notes in their system so when I came back it would be a quick fix and I wouldn't have to go through the whole process of explaining my problem all over again.
When I came back at opening the next day, someone was outside of the door BEFORE THEY OPENED to get people checked in for faster service. When I walked in the store a tech dude was waiting for me with my battery in hand. He had it fixed quickly and properly for me.
Everyone had a great attitude and nobody tried to upsell me. They just tried to quickly and honestly fix my problem.
I have an iPhone 6 that needs a battery replaced. I sign in(as told to do so) as soon as they open on a Sunday. I was told to wait about 10-15min and I will receive a txt saying to check in with a technician. 1hr and 10 minutes later I'm told it will be 1hr 27min wait. I get it if they are busy, that's not the problem. I would have liked to have been told an accurate time frame rather than lied to. Work on communication skills to ALL your clients.
Apple The Woodlands is a US Electronics Store based in The Woodlands, Texas. Apple The Woodlands is located at 1201 Lake Woodlands Dr Lake Woodlands Drive, The Woodlands, TX 77380, USA.
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